Magisso Oy applies a 14-day right of return under the Finnish Consumer Protection Act, which starts from the moment you receive your order or the last item in your order.

In order for you as a consumer to apply the 14-day right of return, the product must be unused, in its original packaging and otherwise in good condition when returned.

Notify a return or complaint by email to support@magisso.com. If a tracking number is available, you can send it to us at the same time. Products should be returned directly to our return address below, not to the nearest postal office.

If the transaction is canceled, the goods must be sent without delay and no later than 14 days after the return notification has been given to our return address below. If necessary, the returner must prove that the goods have left our return address within the time limit, for example with a return receipt. The Returner must pay the shipping costs for the return. These costs will not be reimbursed to the returner.

In the event of a complaint, Magisso Oy pays the return costs.

When returning the order, pack it well for transport and include your name and contact information. The refund will be made through the payment method used for the order. Refunds will be made without delay in accordance with the Consumer Protection Act as soon as the refund arrives at our return address.

Our return address:
Magisso Oy c/o Gogosend (OGOship TLL)
Liivalao 11 (Ladu 40)
EE-11216 Tallinn

Transmission check, error and problem situations

Please check delivery immediately upon receipt. If the product is lost or damaged during transport or otherwise does not match your order or is defective, please report it to our Customer Service as soon as possible and no later than within 14 days and we will agree on how we can correct the error. In consumer trade, we comply with the mandatory provisions of the Consumer Protection Act on liability for errors.

Customer Service

Our staff will assist you with any questions related to your order. Please contact us, either by email or phone:


+358 50 466 62 38

Open Monday to Friday from 9:00 to 15:00.

Limitation of Liability

Magisso Oy shall not be liable for any indirect or consequential or other damages related to the order, delivery or product or any of the above, except as otherwise provided in a mandatory provision of the Consumer Protection Act or other mandatory law for such damage.


We will endeavor to settle any disputes regarding your order primarily by agreement, so please contact our Customer Service in the first instance to arrange the matter.

If the dispute concerning the trade agreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice of the Local Register Office (www.kuluttajaneuvonta.fi).