Frequently Asked Questions
We use high quality UPM biocomposite that combines natural fibres and plastic and is 100% renewable. Our friends at UPM can explain in detail: www.upmformi.com.
Yes, if your sink is made of stainless steel. A new composite sink usually works too, but some older models may be too thick for our magnets. For our magnets, the sinks should be about 3 mm maximum. You can check the wall thickness of your sink with your sink supplier. Stone and porcelain sinks are not suitable because they are too thick.
Step 1. Remove the cloth holder and magnet from the box.
Step 2. Attach the magnet on the underside of your sink(arrow facing upwards and outwards). Remember to peel the adhesive sticker first.
Step 3. Place the holder inside the sink, aligning with the magnet.
That's it, you're ready to go! You can also check out our installation video here.
We hate microplastics in our environment. GOTS certified cotton is a sustainable alternative to microfibre cloths.
Yes, our dishcloths can be washed at 60°C/140°F. They are also bleach safe.
PAPU dishcloths: 17 x 20 cm (8 x 6.75 inches)
One-colored dishcloths: 15 x 16 cm (5.9 x 6.2 inches)
Shipping & Delivery
We aim to process all orders on the same or the following day. Usually shipping takes between 2-5 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
We offer free shipping on all orders over:
For order under these amounts, the shipping fee is:
If you order from countries with a different currency, the product prices and shipping/return fees will be automatically converted and adjusted to your local currency.
For full details, please read our Shipping policy.
Yes, we ship our products worldwide.
Please note that free shipping is not applicable everywhere and that shipping rates could vary depending on your region.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects. The warranty covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects. It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
We offer an extended one year warranty on top of the legal warranty in your country. To activate the warranty, please register your product here
The extended warranty is free of charge.
Returns & Refunds
We offer a 30-day return policy. To be eligible for a return, the item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you instructions where to send your package.
You can always contact us for any return question at email@example.com.
No, we offer free returns.